FAQ

Fragile Removals is the most trusted and loved moving and storage company in Waikato delivering reliability, results, safety, competitive pricing and comprehensive customer service that sets us apart from our competitors.

Waikato’s only on-demand mover, offering 24/7 moving on 365 days of the year, including holidays, to fit your needs.

We are a fully licensed and insured company that complies with the regulations of NZTA requirements and standards.

The best day of a week to move is definitely Sunday – with less traffic & better parking situations in Waikato.

We recommend getting touch with us 2-4 weeks before your move, depending on your move complexity and size.

Yes, we can move you to and from any point in the North Island – as seamlessly as we move people within Waikato, which is our base.

With our international partners we can pack & accommodate your international moving needs with the same attention to detail and communication we apply to a local move.

While weather can affect Waikato traffic and streets – and generally can add a few more obstacles to a move (like strong wind or heavy rain) – our movers are trained & equipped to move in any kind of weather. So if the forecast is showing strong wind or heavy rain on your move day, don’t worry, we’ll come prepared with plastic covers!

We recommend moving in the morning if your schedule allows that – our earliest regular time slot starts 7-9AM. The sooner we start, the sooner you’ll be all set enjoying your new home!

In order to completely eliminate surprise factor on your move day (as per stats that’s the No 1 reason Waikato residents are hesitant to move), our quotes are calculated in a guaranteed pricing system – that means it’s not an estimate by the hour that is bound by delays and will never be accurate – and this quote is not based on weight, which can easily be abused by unscrupulous movers.

We calculate your guaranteed price based on the list of items, based on the accessibility of the truck and based on the distance between the locations.

We calculate your moving price based on the following factors;

– Average volume of the item/inventory list provided by the client and the items that are being moved
– The distance between the locations
– Any special moving requirements
– Accessibility of the truck
– Date and time of the move

Depending on the size of your move, your moving crew will consist of 2/3/4 or 5 man crew! For a three bedroom house a 3 man crew is the most common, whereas we send crews with more members upon request

As a part of our standard service we will always provide boxes for your hanging clothes, TVs, mirrors and picture frames – and leave you to box up your personal belongings that can be easily fitted in a regular size box. We can also upgrade your moving package to include packers & packing supplies as a part of your moving service, so you don’t have to lift a finger!

Unless you have booked our full packinging service, our standard service will provide free boxes on moving day for your hanging clothes, boxes for TVs, mirrors and picture frames and we will leave you to box up your personal belongings that can be easily fitted in a regular size box. Other boxes and packing supplies can be provided if we upgrade your moving package to include packers & packing supplies, so you don’t have to lift a finger!

The number of flights of stairs will always be noted on your contract with us and included in the one all inclusive price you have confirmed with our moving consultants.

We find our estimates to be exact and do not lead to any, even the smallest, price changes on a move day in over 91% moves. We also tolerate up to 5% discrepancy in regards to your inventory list, so if you end up having 5,6 boxes over the estimated number, we’ll take care of it, keeping your quote the same. Don’t just take our word for it, but check out reviews on our social platforms!

We accept bank transfers or cash as a method of payment.

To reserve a crew we require a $50 deposit (online payment), which goes towards the total of your moving cost. The remaining balance is due one business day before the move.

To schedule your moving date and reserve a crew we require a $50 deposit (online payment), which goes towards the total of your moving cost.

If you, for any reason, need to cancel your reservation, give us a 48 hours notice, so we can keep our trucks busy, and your $50 deposit will be fully refunded to you within 2-4 business days of giving us notice.

Terms and conditions are emailed to you for a review before you schedule your move and included in your booking confirmation! Click here to read more now!

We accept bank transfers or cash as a method of payment.

By default your belongings will be covered with free BASIC in-transit insurance. However, you ARE able to additionally insure your items, by going through a 3rd party insurance company, and choosing the level of liability & deductible levels. We recommend vero.co.nz.

We will protect upholstered furniture with plastic, before applying moving blankets.

To ensure the safe and proper transport of your furniture, all dressers and other furniture pieces should be emptied before your move. However, if you’ve upgraded your moving quote to include our full packing service, our moving crew will handle this for you—so you can sit back and relax!

No you can not ship your jewellery or important documents. We will not move these items for you, and will not be held liable if you pack these items in boxes without our prior knowledge. We advise you to separately pack and keep your documents and jewellery and store them securely while your home is open during your move, and to transport these items with you to the next location.

Check our detailed How to Guides on our resources page, but a few guidelines for self packing of your belongings are:

– keep same/similar items in a same box;
– keep items from certain dresser/furniture piece in a same box;
– once packed, box weights should not be over 15kgs. If you are able to lift a box yourself, that box is good to go!

We advise you to separately pack & keep your documents and jewellery – other than that you can leave everything for our crew to handle! We will appreciate any directions you might have – also feel free to communicate to crew any special requests when it comes to packing of your belongings!

Yes, Fragile Removals Waikato can transport plants for moves within the North Island.

We will not move pets, firearms, drugs or chemicals.

Yes, you do! Make sure you communicate with your foreman/or call our call center if you need to make any adjustments to the inventory list covered by your moving quote – before the pick up stage of your move is completed.

If you realize you have more items than originally quoted, please contact our team as soon as possible so we can update your quote accordingly.

Last-minute additions that significantly increase the volume of your move should be communicated before our moving crew arrives. This helps us ensure we have the right truck size, equipment, and team available to complete your move efficiently.

If you’re unsure whether your extra items will impact your move, give us a call—we’re happy to help!

If you decide to take additional items at the last minute, please call our team as soon as possible so we can update your quote accordingly.

For items that significantly increase the volume of your move, it’s important to notify us before our moving crew arrives. This allows us to come prepared with the right truck size and plan our schedule efficiently.

Our 7AM-10PM/7 days a week call center at (027) 452 2255

Our moving crew will come with the contract & your moving quote details/inventory list on hand. Before we start packing/protecting your belongings, the moving team foreman will ask you to show him around your house and if there any items that you are leaving behind!

One-time furniture set up in your home is a part of our service & we’ll gladly help arrange items we are moving in your new home.

Our moving crew usually do not take any breaks for lunch during your move – however, if your move is a larger move and requires 6+ hours of work, if there’s any breaks to be made our foreman will communicate that with you.

For local moves, food & beverages should be packed last and with care (make sure lids are closed).

For moves into a storage & Long Distance moves, food is not allowed.

We serve all of Waikato.

We are able to move you across the North Island within the same day (if requested).

Depending on the size of your move, your moving crew will consist of 2/3/4 or 5 man crew! For a three+ bedroom house a 3 man crew is the most common, whereas we send crew with more members upon request

You or someone on your behalf (please provide name & contact before the move if this is a case) need to be there to meet the foreman, and go over the move details.

We recommend you or your representative staying with your crew through the whole move, until it’s completion.

– On the morning of your move, you will receive a text/call with timing confirmation of your move from our dispatch office

You or someone on your behalf (please provide name & contact before the move if this is a case) need to be there to meet the foreman and go over the move details at your drop off location.

We recommend you or your representative staying with your crew through the whole move, until it’s completion.

We can provide both consolidated and straight delivery options:

Consolidated would involve packing & pick up by one of our Waikato crews, and usage of our materials, protection, etc. The items would be consolidated for transportation, and delivered within 1-30 business days for North Island moves).

Straight delivery would involve us loading up your items and delivering with the same truck & crew at requested date (usually this would mean 24-48 hours delivery window)

We do our best to meet every scheduled delivery as promised. However, unforeseen circumstances such as traffic or road delays may occasionally impact timing.

If your delivery is late due to unexpected delays, our customer support team will work with you to find a fair and satisfactory solution. Your satisfaction is our priority, and we’ll keep you informed every step of the way.